President: Darren Harris
Email: [email protected]
Meeting Dates – 2021
|November||Monday 1st – BOOK YOUR TICKET NOW|
1st November 2021: How are you standing out from the crowd?
It’s November 1st at PSA Birmingham and we’re focusing on being authentic when you speak, while also differentiating yourself through building your secret salesforce!
Our showcase speaker, Jenna Davies, kicks off the evening with her talk entitled:
‘Fake it ‘til you make it? The true impact of speaking with authenticity’.
Jenna’s target audience includes ambitious professionals, entrepreneurs, and business owners and she’ll provide us with a thought-provoking insight into being authentic when you speak.
into three key areas about you that impact your actions and your talks, exploring how tapping into your REAL voice will influence your business and career success.
You’ll leave with motivation and tools to find and use your real voice as well as increased knowledge on the impact of authenticity.
Given this meeting is the first since our national Going for Growth Speaking Business Summit, we want to make time to acknowledge what we all learned and how that learning can help our speaking businesses in the future.
We were thrilled to have several PSA Birmingham members representing us at the summit in different ways and so will be inviting Fiona Stevenson who had us giggling on comedy night, Dr.Lizzy Bernthal who enthralled us in Speaker Factor and Phil Ingle who delivered a valuable Hopin session to all tell us what they gained from their sessions in the conference and the overall ‘conference experience’. We’d love to hear your key highlights too!
Following our customary and ever-popular networking break, we then have the pleasure of introducing our keynote speaker Steve Catchick, with his session entitled:
‘The Secret Salesforce – pivotal moments of truth to win sales through service’.
How do you differentiate yourself or your organisation from the crowd and retain your customers? There is very little that is totally original, or new, that stands out today.
The one distinction over which you have total control is the customer experience, which is today’s competitive battlefield. Every interaction is a moment of truth.
This talk will demonstrate that if you’re a speaker, small business or large company those pivotal moments of truth through human interaction has the greatest impact on the customer experience, which in turn can make or break a relationship and either retain or lose a customer.
After Steve’s session you will be able to:
• Understand how to encourage and boost sales without selling, by creating pivotal moments of truth
• Discover how to drive engagement, retain customers and win more business
• Boost relationships, win advocates and win sales through service
• Build your own Secret Salesforce
Steve is Past Regional President for The Professional Speaking Association – Thames Valley Region and a Distinguished Toastmaster with Toastmasters International.
He has been at the front line of customer service and his award-winning customer service programme at IBM, contributed to a substantial increase in sales, customer satisfaction scores and a record high employee morale.
He speaks, coaches and runs masterclasses to business leaders, organisations and SME’s on winning Sales through Service, Powerful Persuasive Presentations and High Impact Communication.
He is the founder of The Secret Salesforce Programme, equipping businesses to drive engagement, reduce churn and win more business.
Steve took time out in his 50s, to backpack alone in SE Asia. His catchphrase is “Gap years are far too good for kids!”.
We expect this to be a popular event, so make sure you book your tickets early and bookmark your calendar!
Here’s the full agenda:
5:05 Jenna Davies showcase
5:25 Reflections from the Summit
6:35 Steve Catchick keynote
See you there!
Book Your Ticket Now!
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Cancellation Policy: Please be aware that we do not accept cancellation of bookings for PSA meetings, as we make arrangements to support the number of places booked and incur costs that cannot often be recovered. If you have booked a place at a PSA event and are no longer able to attend, please ask around your local PSA community to see if another speaker wishes to attend in your place – we’re happy for you to transfer your booking, and just ask that you let us know by emailing [email protected].
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We will be taking photographs throughout the event and may also be video recording the event. By purchasing a ticket you agree that all photography may be used at the discretion of the PSA and for the business of any speaker being filmed during the event. However, if you do not wish to appear or be identified in any photography or video footage please advise any Committee member on arrival at the event so we can, of course, accommodate your preference.
Welcome to PSA Birmingham
What we do
This is a typical agenda for a meeting:
15:30 Gathering & Networking
16:00 Welcome & Introduction
16:05 Member Updates
16:15 Showcases and Feedback
17:00 Hero’s Journey
17:15 Workshop/Keynote 1
18:00 Workshop/Keynote 2
18:45 Conclusion and monthly commitment
Who we are
We have an active committee of volunteers, led by Regional President
Darren Harris who work very hard to make sure speakers, members and
visitors have a great experience at every PSA Birmingham event.
If you have any questions, please email