Ethical requirements and procedures

All members of the PSA agree to the following ethical guidelines. All Fellows, Members, Honorary Members, Honorary Fellows, Retired Members and Associates must agree to these guidelines in order for their application for membership to be accepted.

All grades of PSA members shall:

  • accurately represent qualifications and experience in both oral and written communications.
  • act, operate his/her business, and speak on a high professional level so as not to offend nor discredit the speaking profession.
  • exert due diligence to understand the client’s organisation, approaches and goals in advance of the presentation.
  • avoid using materials, titles and themes originated by others, either orally or in writing, unless approved by the originator.
  • treat other speakers with professional courtesy, dignity and respect.
  • maintain and respect the business or personal affairs of clients, agents and other speakers.
  • protect the public against fraud or unfair practices and attempt to eliminate from the speaking profession all discreditable practices.
  • not be a party to any agreement that unfairly limits or restrains access to the marketplace.

Ethics Committee

The PSA Ethics Committee may investigate any breaches of these ethical guidelines. They may reprimand members who do not adhere to the guidelines and may even withdraw membership status of individuals who have made serious breaches.

Ethics Complaints

If you have any complaints about any member or the PSA contact [email protected]. Please include the facts of the case and the specific ethical code which you believe has been violated. We will only consider ethical complaints within one month of the original facts becoming known.

Ethics Procedure

In all cases of ethical complaints, whether formally made or not, we suggest that talking to each other is the best way to resolve any conflicts. Most ethical problems can be resolved by the two parties talking to each other. However, if you still wish to make a formal complaint it will be taken through the following stages:

1. Screening: a screening committee of PSA Board Members will decide within 14 days of the complaint being made whether or not an ethical issue could be considered to have taken place. If the Screening Committee does not believe an ethical breech could have occurred then no further action is taken.

2. Face-to-Face Meeting: if the screen committee believes an ethical issue could have arisen, we suggest you arrange a face-to-face meeting with the other person or people involved so that you can discuss the situation and hopefully resolve things.

3. Assisted Meeting: if the complaint has not been resolved as a result of your face-to-face meeting, then within 30 days of that meeting the PSA will arrange a meeting between the parties and a mutually agreed independent individual who can help mediate.

4. Formal Investigation: if the Assisted Meeting fails to resolve the situation or if for any reason such a meeting is deemed unsuitable then a Formal Investigation take place. This will require the collection of evidence from both sides. The Ethics Committee will make decisions within 14 days of all the evidence being collected, which must be within 14 days of the formal investigation starting.